Shipping policy

Order Processing

We aim to process and ship all in-stock items within 1–3 business days from our Tampa, Florida store. Orders are fulfilled Monday–Friday, excluding holidays.

Some products ship directly from our trusted U.S. manufacturing and warehousing partners. These items may have separate processing times and tracking information, but we always aim to keep you updated.

Shipping Methods & Carriers

We ship via USPS, FedEx, or UPS, depending on your location and item size.

  • Standard Shipping (3–7 business days) – Flat rate or free for qualifying orders

  • Expedited Shipping (2–3 business days) – Available at checkout for select items

  • Oversized/Heavy Items – May require freight shipping; delivery estimates will be provided at checkout when possible

Note: Shipping timeframes are in addition to order processing times.

Local Pickup & Delivery

Live nearby? You can choose:

  • Free In-Store Pickup at our Valrico showroom (available Mon–Sat)

  • Local Delivery available within 10 miles of our store on qualifying orders

We'll notify you when your order is ready.

Dropship & Specialty Fulfillment

Some larger items — such as teak furniture, patio sets, or select decor — may ship directly from our manufacturer partners to ensure fastest delivery.

You’ll receive a separate tracking number if part of your order ships this way. These items may arrive in multiple packages.

Shipping Costs

We offer:

  • Flat-rate shipping based on weight/zone

  • Real-time calculated rates for heavier items

Final shipping cost is shown at checkout.

Shipping Locations

We currently ship to all 48 contiguous U.S. states. For Hawaii, Alaska, or international orders, please contact us directly for a custom quote.

Tracking & Delivery

Once your order ships, you’ll receive an email with tracking information. For split shipments, multiple tracking numbers may be provided.

If your package appears delayed or lost, contact us at [your email] within 7 days of expected delivery.

Damaged or Missing Items

We take great care in packaging, but if your order arrives damaged:

  1. Notify us within 48 hours

  2. Take clear photos of the damage and packaging

  3. Email us at familyfirstpoolandpatio@gmail.com with your order number and photos

We’ll work quickly to resolve the issue.

Preorders & Backorders

Some of our handmade, artisan, or high-demand items may be offered on preorder. Expected ship dates will be shown on the product page. You’ll receive updates via email as your order progresses.

Questions?

Reach us anytime via:

  • Email: familyfirstpoolandpatio@gmail.com

  • Phone/Text: 813-217-1952 or 813-652-6662