Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at familyfirstpoolandpatio@gmail.com. Once your email is received, our customer care team will communicate with you to help guide you through the return process. Items sent back to us without first requesting a return will not be accepted.

All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

Please keep the tracking information of your return to monitor delivery status.  We encourage you to get the insurance on your return shipment as we cannot be responsible for the shipping agent should your product be damaged or lost on the shipment back to Family First Pool & Patio.

Typical return processing takes 30 days. Once your return has been received and has passed inspection, we will issue the credit. You will be notified via email once your return is processed and the credit has been issued.